Dasher Installation Portal — Terms & Conditions

• Unboxing and inspection: we unbox your Dreame robot vacuum and smart water kit and inspect them for visible damage or defects.
• Setup: the smart water kit is properly assembled and installed onto your robot vacuum.
• App pairing: we configure the water kit settings and integrate it with the Dreame Home app.
• Testing: a test cycle is run to make sure the water kit works correctly with the robot vacuum.
• Basic cable and pipe management for a tidy setup — this does not include trunking or hiding cables and pipes.
• A brief tutorial on operating and maintaining your water kit and robot vacuum together.

• Installation of any accessories not included in the smart water kit.
• Configuring your home Wi-Fi network. Our technician will use a mobile hotspot to test app pairing if your Wi-Fi isn't set up yet, but will not set up your router.
• Major home modifications — alterations to existing structures, or modifications to accommodate the installation, including additional trunking to hide pipes and cables. (Drilling required for the installation itself is included where our technician confirms it with you first.)
• Non-standard installation requiring special tools or equipment outside the basic service package.
• Plumbing or handyman work on your existing fittings. Our technician does not replace or modify your household taps, and cannot take on side jobs to prepare the site. If a new tap or a changed water point is needed, please arrange a plumber before your appointment.

• The installation service is available to customers who purchased the Dreame robot vacuum and smart water kit, along with installation services, from an authorised store or reseller.
• Customers are required to provide proof of purchase (receipt or invoice) from an authorised store or reseller to schedule the installation service.

• Please schedule your installation appointment only after receiving the smart water kit, to avoid delays.
• When booking, please select the correct region based on your postal code. Selecting the wrong region may result in delays or rescheduling.
• Installation services are conducted by appointment. Please book in advance to secure your preferred slot.

See all installation requirements →

• Our technician will wait up to 30 minutes upon arrival. If you are not available or ready within this time, the appointment may need to be rescheduled and additional charges may apply.
• Standard installation takes approximately 1 hour under normal circumstances.
• Please ensure the installation site is prepared with all necessary power sources, water sources and drainage before the technician arrives.
• To prevent miscommunication, please complete any plumbing, wiring and carpentry work before our technician's visit. We also recommend not having third-party installers, plumbers or electricians present during the installation.

• By purchasing the smart water kit, you confirm that your setup meets all the necessary requirements as outlined in the product information, and that the installation site is ready.

• Customers are responsible for verifying the condition of the robot vacuum and water kit before the technician leaves. Please raise any concerns immediately so they can be addressed.
• Should any issue arise after installation, please contact customer service to arrange a separate repair session — the installer is not equipped to handle repairs.
• The installation service is covered by a limited warranty for workmanship. Any issue due to improper installation will be rectified at no additional cost within the warranty period.

• The authorised store, reseller and service technicians are not liable for any damage to the product or property caused by pre-existing conditions or misuse not related to the installation service.

• By purchasing the installation service, you agree to the terms and conditions outlined above.

• To cancel or reschedule, please give us at least 3 days' notice before your installation date.
• You can reschedule yourself using the tracking link in your confirmation email, up until 3 days before your installation date. You will be asked for the last four digits of your phone number to confirm it's you.
• Within 3 days of your installation date, online changes are closed — please message us on WhatsApp and our team will help.
• Rescheduling returns your booking to our queue — we will reassign an installer and confirm the new appointment with you.

• Our technician waits up to 30 minutes. If access still isn't possible the visit is recorded as not completed, and additional charges may apply for the rebooked visit.

• We collect your name, contact details, installation address and order number solely to schedule and carry out your installation.
• Your details are shared with the installer assigned to your job, and with our customer service team.
• We do not send marketing or promotional messages from this booking system, and we do not sell your information.
• Emails you receive from us relate only to your appointment — confirmation, changes, completion and a request for feedback.
• To ask about the information we hold, contact us using the details below.